Refund policy

Refund Policy

At Himalayas Minerals, we take great care in packaging and shipping our natural crystals and minerals. As each crystal is naturally formed and completely unique, we have a specific refund policy outlined below.

No Returns or Exchanges

All crystals and minerals sold by Himalayas Minerals are natural and one-of-a-kind. Each piece has its own unique shape, size, color, inclusions, formations, and natural characteristics.

For this reason, we do not offer returns, exchanges, or replacements once an order has been delivered.

Please carefully review all product photos, videos, descriptions, dimensions, and other details before placing your order.

Natural Characteristics

Our products are naturally formed crystals and minerals. Natural variations, including differences in color, shape, texture, inclusions, cracks, surface marks, and formations, are part of their natural characteristics and do not qualify as damage or defects.

The product you receive may have natural features that are visible in the product photos and videos or are inherent to natural minerals.

Damaged Items

Refunds may only be considered if your item is damaged during transit.

If your package arrives damaged, please contact us within 48 hours of delivery and provide a clear, continuous unboxing video as proof.

The unboxing video must:

* Be recorded from the moment the unopened package is shown.
* Clearly show the shipping label and the condition of the package.
* Show the package being opened continuously without any cuts, edits, pauses, or interruptions.
* Clearly show the damaged item.

We may not be able to process a damage claim without a valid continuous unboxing video.

Please send your damage claim and unboxing video to:

himalayasminerals@gmail.com

Refund Process

Once we receive and review the damage claim, we will notify you of our decision.

If the damage claim is approved, the refund will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or bank.

No Replacement or Exchange

Because every crystal and mineral is naturally unique and one-of-a-kind, we are unable to provide an identical replacement for any item.

Therefore, approved damage claims will be handled according to our refund process, and replacements or exchanges will not be available.

Contact Us

If you have any questions regarding our Refund Policy, please contact us at:

himalayasminerals@gmail.com